Zen says...
👋 Hello! I'm Zen, a software engineer working on implementing AI & ML in impactful ways. Next to that I am also an Azure cloud expert. On this site, you can have a look at what I've learned and done over the years. Below you can check out my professional timeline: hover over the different items to learn more!
Professional Timeline
Increased self-help for users with any kind of problem on GitHub as part of the Digital Customer Success team.
• Developed Copilot in GitHub Support, a GPT-4 based large language model assistant automatically deflecting hundreds of support tickets each week.
• Automating Virtual Support with ML & AI
• Implementing Intelligent Search with Natural Language Processing
• Developed Copilot in GitHub Support, a GPT-4 based large language model assistant automatically deflecting hundreds of support tickets each week.
• Automating Virtual Support with ML & AI
• Implementing Intelligent Search with Natural Language Processing
2024
GitHub
Software Engineer III
Increased self-help for users with any kind of problem on GitHub as part of the Digital Customer Success team.
• Developed Copilot in GitHub Support, a GPT-4 based large language model assistant automatically deflecting hundreds of support tickets each week.
• Automating Virtual Support with ML & AI
• Implementing Intelligent Search with Natural Language Processing
• Developed Copilot in GitHub Support, a GPT-4 based large language model assistant automatically deflecting hundreds of support tickets each week.
• Automating Virtual Support with ML & AI
• Implementing Intelligent Search with Natural Language Processing
2023
GitHub
Software Engineer II
• Developed, delivered and maintained cloud-native Kubernetes environments
• Azure Engineering with a focus on DevOps for De Nederlandsche Bank
2022
Beyond Blue
Azure DevOps Engineer
Connect employees through internal learning opportunities on Microsoft Teams.
SkillScape helps employees gain new skills, enrich their network, and get work done faster.
SkillScape helps employees gain new skills, enrich their network, and get work done faster.
2022
SkillScape
Co-founder
• Wrote TypeScript & Python code to advance enterprise customers towards cloud-native solutions on Azure
• Collaborated with 50+ customers across software development, DevOps and cloud architecture, including:
- Financial Sector (ABN Amro, Rabobank, Handelsbanken)
- Government (Ministry of Defense, municipalities)
- Healthcare (Leiden University Medical Center)
- Education (Eramus University)
- Retail (Heineken)
- Manufacturing (Philips, ASML)
- Transport (ProRail, Maersk)
- IT (Atos)
2021
Microsoft
Customer Engineer
Developed and delivered a new version of the Python based pseudoword generator Wuggy.
2020
Tilburg University
AI Research Assistant
Thesis MLOps for Chatbots - Applying context free grammar to test the performance of intent recognition systems
2020
Tilburg University - BSc (Cum laude)
Cognitive Science & Artificial Intelligence
• Lead software engineer on the Brainy project: a Microsoft Teams chatbot
• Cooperated with international enterprises to develop proofs of concept Azure solutions
• Cooperated with international enterprises to develop proofs of concept Azure solutions
2019
Microsoft
Cloud Solutions Architect Intern
• Provided a fully automated test suite written in JavaScript (Cypress)
• Performed general QA testing for a web-based Community platform
2018
CMNTY
Junior Software Tester